Income Recovery Officer

Your new company

You will be joining a well-established and customer-focused housing provider dedicated to delivering high-quality housing services and sustaining successful tenancies. With a strong emphasis on early intervention and resident support, the organisation promotes financial inclusion and works collaboratively with tenants to prevent arrears and maximise income collection. You'll be part of a forward-thinking team committed to making a positive impact within the community.Your new role

As an Income Recovery Officer, you will be responsible for managing rent accounts and reducing arrears across a designated housing patch. You will take a proactive approach to income collection, supporting tenants to sustain their tenancies while maximising revenue for the organisation.Key responsibilities include:

• Managing a caseload of rent accounts, ensuring arrears are monitored and recovered effectively
• Contacting tenants to discuss arrears and agree sustainable repayment arrangements
• Taking appropriate legal action where necessary, including preparing cases for court and attending hearings.
• Providing advice and guidance on welfare benefits, budgeting, and financial support
• Working closely with internal teams and external agencies to support vulnerable tenants
• Maintaining accurate records and ensuring compliance with policies and procedures

What you'll need to succeed

To succeed in this role, you will have:

• Previous experience in income recovery, rent arrears management, or housing-related roles
• Strong knowledge of housing benefit and Universal Credit processes
• Experience of managing a busy caseload and achieving collection targets
• Excellent communication and negotiation skills, with the ability to build rapport with residents
• A proactive and resilient approach, with strong problem-solving skills
• Good organisational skills and attention to detail
• A full UK driving licence and access to a vehicle

Desirable:

• Knowledge of housing law relating to rent arrears and eviction processes
• Experience of attending court and presenting cases

What you'll get in return

• A rewarding role where you can make a real difference to tenants' lives
• Flexible and hybrid working options
• Opportunities for professional development and career progression
• A supportive and collaborative team environment
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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